Tag Archives: customer centricity

“Customer focus”, and “customer centricity” are certainly very desirable traits for pretty much any business these days. With their growing popularity, the idea of “internal customers” has become mainstream. However, I have come to the conclusion that the “internal customer” concept self-deceptive. It avoids questioning some fundamental organizational beliefs. And in turn it avoids fundamental …

Continue reading “The Internal Customer is an Oxymoron”